Note: The job is a remote job and is open to candidates in USA. Cypress HCM is seeking a Technical Account Manager to provide strategic guidance and operational support for enterprise customers using Adobe Experience Cloud solutions. The role involves serving as a trusted advisor to enhance platform adoption and optimize performance through direct customer engagement and collaboration with internal teams.

Responsibilities

• Serve as the central point of contact for assigned enterprise customers
• Build and maintain strong customer relationships across technical and executive stakeholders
• Partner with Director and VP-level leaders to translate business goals into technical action plans
• Coordinate efforts to improve product performance, customer adoption, and value realization
• Guide customers through complex environment changes, upgrades, and operational initiatives
• Lead resolution efforts for critical technical issues and customer concerns
• Provide proactive communication regarding product releases, enhancements, and potential impacts
• Conduct customer check-ins, status reviews, and quarterly business reviews
• Deliver recommendations, best practices, and operational guidance
• Collaborate cross-functionally with Adobe internal teams to advocate for customer success
• Maintain high levels of customer satisfaction and engagement

Skills

• Bachelor's degree in a technical field or equivalent experience
• 7+ years of experience in consulting, technical account management, customer success, development, customer support, or related marketing technology roles
• Strong enterprise customer-facing experience
• Excellent verbal, written, presentation, and executive communication skills
• Experience leading customer meetings and high-visibility stakeholder discussions
• Strong analytical problem-solving and project management capabilities
• Ability to quickly learn and adapt to new technologies
• Technical knowledge of web technologies including: Java, SQL, JavaScript, REST APIs, XML, CSS, Web server technologies
• Experience with: Adobe Experience Manager (AEM), Adobe Workfront, Adobe GenStudio
• Experience supporting enterprise-scale digital experience or marketing technology environments

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