Note: The job is a remote job and is open to candidates in USA. Connection has a fantastic opportunity for a Senior Level 3 Network Technician, offering support for enterprise network infrastructure aboard cruise ships. The role involves providing Level 3 support, managing virtualization and server infrastructure, and ensuring operational continuity during shipboard environment migrations.

Responsibilities

• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues
• Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies
• Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments
• Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy
• Support Hyper-V and VMware virtualization platforms
• Troubleshoot network performance, connectivity, server, and infrastructure issues
• Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement
• Execute maintenance activities and infrastructure upgrades with minimal operational impact
• Maintain technical documentation, procedures, and system configurations
• Coordinate with remote engineering teams and client stakeholders
• Serve as the lead onsite technical representative for Connection

Skills

• 7+ years of experience supporting enterprise network and infrastructure environments
• Proven experience providing Level 3 network and systems support
• Strong hands-on expertise with: Cisco networking technologies (routing, switching, wireless, firewalls), Microsoft Windows Server, Hyper-V virtualization, VMware vSphere environments, Active Directory and enterprise infrastructure services
• Advanced troubleshooting and problem-solving skills in network and data center environments
• Ability to work independently with limited onsite supervision
• Experience supporting production environments with high availability requirements
• Excellent verbal and written communication skills
• Strong customer service mindset and ability to build positive client relationships
• Applicants must have a Valid U.S Passport
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• CompTIA Server+
• Cisco CCNA or CCNP
• Veeam Certified Engineer (VMCE)
• VMware Certified Professional (VCP)

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