Note: The job is a remote job and is open to candidates in USA. Customer.io is a platform that helps companies send automated communication using real-time behavioral data. They are seeking a Senior Data Scientist to analyze customer and product data, design experiments, and build models to improve decision-making and enhance the customer experience.

Responsibilities

• Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention
• Design experiments and measurement approaches to evaluate the impact of product and marketing changes - and help teams make decisions based on evidence rather than intuition
• Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends
• Apply machine learning and AI techniques where they solve practical problems, for both internal decision-making and customer-facing scenarios
• Partner with Data Engineering to improve the quality, reliability, and accessibility of core data and metrics
• Communicate findings clearly and directly so teams can make informed decisions without needing a statistics background

Skills

• 5+ years of experience in a Data Science role within B2B SaaS or a similar product- or growth-focused environment
• Strong foundation in statistics, experimentation, and behavioral analytics - with the ability to apply them pragmatically to real product and business problems
• Proficiency in SQL and Python for large-scale analysis, modeling, and exploration
• Experience with modern cloud data platforms (Snowflake, BigQuery, or similar); familiarity with dbt is a plus
• Strong communication and stakeholder skills - you can explain complex analysis clearly to PMs, marketers, executives, and non-technical partners
• An ownership mindset - you help define the problem and move work forward; you don't wait for perfect requirements

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• A professional development budget

Company Overview

Company H1B Sponsorship