Note: The job is a remote job and is open to candidates in USA. iClassPro is the world’s leading class management software company, and they are seeking a customer-focused Account Manager to build and maintain strong relationships with clients. The role involves serving as a trusted advisor to help customers maximize the value of the software while driving sales, retention, and satisfaction.

Responsibilities

• Proactively sell iClassPro to swim schools, gyms, dance studios, cheer programs, camps, and other youth activity businesses across Australia
• Own the full customer journey for new accounts, from first conversation through onboarding and into long-term success
• Lead onboarding for the accounts you close, ensuring customers are fully set up, trained, and confident using the platform
• Build trusted relationships with owners and operators, understanding their goals and helping them use iClassPro to achieve them
• Identify upsell and cross-sell opportunities when appropriate and in the customer’s best interest
• Partner closely with Sales, Onboarding, Support, and Product teams to deliver a seamless customer experience
• Act as the voice of the customer internally by sharing feedback, trends, and ideas for improvement

Skills

• Experience in youth activity industry strongly preferred
• Experience in sales, account management, customer success, and/or onboarding in a SaaS or service-based environment
• Strong relationship-building skills and a genuine interest in helping customers succeed
• Excellent communication skills, both written and verbal
• High level of organization, follow-through, and ownership over your work
• Comfort managing multiple accounts and priorities at once
• A consultative mindset. You focus on solving problems, not just closing deals
• A team-first attitude and willingness to jump in and help where needed

Benefits

• Highly competitive compensation package
• Fun company events that connect our team.
• Career growth opportunities in a thriving, purpose-driven company.

Company Overview