Job Description:

• Lead Workday post-production support services for Payroll, Time Tracking, and Absence modules across a portfolio of clients.
• Serve as the primary point of contact and strategic advisor for client stakeholders, addressing escalations, resolving complex issues, and guiding clients through system updates and enhancements.
• Develop strong client relationships, understanding each organization’s policies, business cycles, and compliance requirements to provide tailored recommendations and support.
• Manage day-to-day support activities: triage tickets, troubleshoot issues, and oversee timely resolution in alignment with SLAs.
• Own Workday release management: analyze feature updates, assess client impact, and coordinate testing and deployment with client teams.
• Identify opportunities to improve client processes and system configuration for efficiency, accuracy, and compliance.
• Mentor and lead junior consultants and support analysts, ensuring consistent delivery of high-quality client service and knowledge transfer.
• Coordinate with Workday and third-party vendors on behalf of clients for issue resolution and system enhancements.

Requirements:

• 2+ years of Workday experience, with deep functional expertise in Payroll, Time Tracking, and Absence.
• Experience in a managed services model.
• Demonstrated experience in a client-facing or consulting role, providing ongoing Workday support and advisory services.
• Strong understanding of payroll operations, U.S. tax compliance, time calculation rules, and absence/accrual policies.
• Experience leading Workday release assessments and regression testing in a multi-client environment.
• Ability to manage multiple clients simultaneously, balancing support demands and strategic initiatives.
• Excellent communication, presentation, and relationship management skills.
• Workday certification preferred.

Benefits:

• Additional benefits and perks may also be available, depending on the position and employment terms.