Job Description: Salary: $58,000-60,000/year Title: WIOA & TANF Program Team Lead Classification: Exempt Scope of Position: The Program Team Lead will provide leadership and support to staff in WIOA and TANF related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants. Essential Functions Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment Partner with the Performance Team to interpret data and translate it into actionable steps for all Workforce Connectors Conduct quality assurance reviews of WIOA eligibility documentation and collaborate with the Performance Analyst to ensure compliance with program regulations, policies, and data integrity standards Review completed participant enrollments, assign participants to the appropriate Workforce Connector, and coordinate case distribution to support timely service delivery and caseload management Perform bi-weekly caseload reconciliations for staff to ensure consistent and comprehensive case management and follow-up Provide guidance and support to staff to ensure positive outcomes and goals are met Verify that post-placement contacts are completed in accordance with WIOA, TANF, and contract requirements to ensure compliance and ongoing participant support Facilitate weekly meetings with the staff to ensure that best practices are being implemented and discuss improvements/goals Work with the leadership team on implementing processes that increase customer engagement Monitor staff performance and participate in staff reviews on a quarterly basis Assist in the preparation of project reports as needed Based on customer demand, may provide case management and follow-up Other opportunities as available Education and Experience Requirements Bachelor’s degree or equivalent experience required 2-3 years of previous management/supervisory experience preferred Demonstrated telephone, computer, written, and verbal communication skills Strong organizational, prioritization, and problem-solving skills Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs A working knowledge of Microsoft Office Suite Able to work fully onsite, fully virtual, or in a hybrid environment Clean driving record, valid Driver’s License, and reliable vehicle required Job Ad WIOA & TANF Program Team Lead Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Program Team Lead position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. As a Program Team Lead, you are responsible for providing leadership and support to staff in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants. Essential Functions Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment Perform bi-weekly caseload reconciliations for staff to ensure consistent and comprehensive case management and follow-up Conduct quality assurance reviews of WIOA eligibility documentation and collaborate with the Performance Analyst to ensure compliance with program regulations, policies, and data integrity standards Review completed participant enrollments, assign participants to the appropriate Workforce Connector, and coordinate case distribution to support timely service delivery and caseload management Work with the leadership team on implementing processes that increase customer engagement Verify that post-placement contacts are completed in accordance with WIOA, TANF, and contract requirements to ensure compliance and ongoing participant support Assist in the preparation of project reports as needed Education and Experience Requirements Bachelor’s degree or equivalent experience required 2-3 years of previous management/supervisory experience preferred Demonstrated telephone, computer, written, and verbal communication skills Strong organizational, prioritization, and problem-solving skills Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs A working knowledge of Microsoft Office Suite Able to work fully onsite, fully virtual, or in a hybrid environment Clean driving record, valid Driver’s License, and reliable vehicle required Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support! EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.