About the position Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you. A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home! As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.

Responsibilities

• Responsible for client on-boarding and implementation of product platforms including clinical trial requirements, integration, software testing, and training.
• Management of implementation projects of a technical and non-technical nature.
• Establish project teams and provide overall direction for technical projects from initiation through to delivery.
• Perform project requirements, estimation, and budget management.
• Formulate project scope and delivery strategies and establish milestones/schedules.
• Maintain and report project status and monitor progress of all team members.
• Gather required data from end-users to evaluate objectives, goals, and scope to create technical specifications.
• Serve as liaison between technical and non-technical departments to ensure that all targets and requirements are met.
• Keep leadership informed of key issues that may impact project completion, budget, or other results.
• Work with client project manager to understand client's needs and provide technical, operational and product consultancy.
• Responsible for guiding workflow design, building and testing the system, and analyzing other technical issues associated with our software Identifying and implementing requested changes.
• Provide end-to-end project management and execution throughout processing implementation projects including certification, project launch, pilot testing, etc.
• Provide technical, business consulting and product expertise to customers enabling comprehensive solutions to be delivered to the market.
• Gather application requirements and technical knowledge to design and build TA integrations from UAT to Go Live.
• Handle multiple implementation projects in parallel.
• Serve as a consultant and subject matter experts to clients and internal teams to provide technical expertise.
• Work together with customers to facilitate smooth implementations.
• Assist in providing Tier II support to customers.
• Serve as a training point of contact for designated groups of new clients, including complex enterprise clients.
• Work with clients to ensure configuration of database is completed prior to end-user training.
• Deliver standard implementation activities ensuring quality and reliability of the implementations.
• Provide go-live support to clients.
• Post go-live, assist clinicians/providers with application and workflow questions, prior to transition to support.

Requirements

• Bachelor of Science in engineering, computer science, technology, business, business administration or 4+ years of relevant experience
• 2+ years’ project management experience in healthcare information technology field
• 2+ years’ experience interfacing directly with corporate clients to understand their business needs, create solutions, and drive implementation of software products
• Strong track record of launching fully responsive products and digital software applications
• Demonstrated ability and eagerness to learn new technical skills quickly
• Strong understanding of complex technology concepts
• Microsoft Office (Word, Excel, Outlook)
• Smartsheet
• Salesforce
• Ability to work collaboratively and effectively with all levels of management and staff within the organization
• Must be comfortable working in ambiguous and/or stressful situations.
• Must be self-motivated and know when to seek guidance; detail-orientation is a must.
• Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks.
• Effective collaborator with proven process improvement skills.
• Exceptional organization and time management skills.
• Excellent communication and interpersonal skills.
• Ability to consistently learn new technologies and apply those concepts to customer’s needs.
• Ability to work as part of a geographically dispersed team.
• Ability to work independently and as part of a team.
• Keep up to date on technological trends, developments & best practices.
• Ability to communicate effectively to both technical & non-technical audiences.

Nice-to-haves

• PMP Certification preferred
• 1-3 years’ experience building integrations and APIs is preferred but not required
• Knowledge of and experience with Allscripts and/or Cerner is preferred but not required

Benefits

• work-from-anywhere environment
• unlimited PTO
• Comprehensive Benefits Package
• Employee Resource Groups
• Casual Dress Code
• Prioritized Employee Wellness
• Diversity and Inclusion
• A Voice
• New Hire Support
• Career Development
• Educational Assistance
• Employee Referral Bonus
• Progressive Parental Leave