Job Summary We are seeking a Technical Project Manager specializing in Customer Experience-centric software application development project management to oversee our key digital initiatives. We need a leader who does more than just oversee a build you ensure its ultimate market success. The ideal candidate combines technical acumen with Agile coaching to guide cross-functional teams through Agile transformation. Leveraging a deep understanding of go-to-market (GTM) execution and change management, you will seamlessly transition new, CX-centric applications from the development pipeline to a live, widely adopted environment. Key Responsibilities · Lead and facilitate the creation of Project Charters by collaborating with stakeholders to convert business cases into defined scope, timelines, budget, and measurable success criteria. · Manage end-to-end delivery of eCommerce technology projects, ensuring on-time, in-scope, and within-budget execution. · Collaborate with cross-functional teams (including but not limited to engineering, QA, product, UX, and business stakeholders) to drive alignment, change management and delivery. · Facilitate Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives) to ensure effective team execution. · Support Agile adoption by coaching teams and stakeholders on best practices and fostering continuous improvement. · Identify, manage, and mitigate risks, dependencies, and issues; remove impediments to maintain delivery momentum. · Serve as the primary liaison between technical teams and business stakeholders, ensuring clear communication and alignment. · Monitor project progress using KPIs (e.g., velocity, timelines, quality) and provide regular status reporting to leadership. · Ensure delivery of scalable eCommerce solutions, including integrations, checkout, catalog, and performance optimization. · Drive process improvements and apply appropriate project management methodologies based on team maturity and project needs.

Qualifications

Education: · Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related fields, or equivalent experience · PMP, PRINCE2, Scrum Master (CSM/PSM), or equivalent certification is a plus. Experience: · 4–7 years of experience in project management for software development, preferably Digital Experience. · Hands-on experience working with Agile/Scrum teams, especially in environments transitioning from traditional methodologies. Preferred · Experience with working in high-growth environments. · Exposure to digital marketing, analytics, and digital experience optimization. · Experience with specific eCommerce platforms (e.g., Shopify, Magento/Adobe Commerce, Salesforce Commerce Cloud). Required Skills & Competencies · Solid understanding of eCommerce platforms, web technologies, APIs, and systems integration. · Working knowledge of Agile, Scrum, and hybrid project management methodologies. · Proficiency in project management tools (e.g., Jira, Confluence, Monday.com). · Strong planning, estimation, and dependency management skills. · Effective stakeholder management and communication across technical and non-technical audiences. · Ability to facilitate Agile ceremonies and guide teams to adopt Agile practices. · Strong problem-solving skills with the ability to proactively identify and resolve risks and issues. · Ability to manage multiple priorities and projects in a fast-paced, evolving environment. · Data-driven mindset with experience tracking KPIs and reporting project performance. · Collaborative, team-oriented approach with a focus on continuous improvement.