Job Description

• Design and develop AI-driven voice solutions using Agentforce Voice
• Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics
• Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services
• Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows
• Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering
• Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting
• Create and maintain comprehensive technical documentation for voice solutions
• Conduct code reviews and ensure adherence to Salesforce best practices and coding standards
• Troubleshoot and optimize voice implementations for performance and reliability
• Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions
• Mentor junior developers and contribute to team knowledge sharing and professional development

Qualifications

• 7-10 years of professional experience in Salesforce development
• Hands-on experience with Salesforce Agentforce Voice or similar conversational AI platform
• Advanced proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows
• Strong expertise in Salesforce APIs (REST, SOAP, GraphQL) and integration patterns
• Demonstrated experience with Einstein AI capabilities and analytics
• Knowledge of VoIP, call handling protocols, and voice telecommunications
• Proven ability to design scalable, maintainable solutions in large-scale environments
• Strong understanding of data security, compliance requirements (GDPR, HIPAA, etc.), and call recording regulations
• Excellent problem-solving skills and attention to detail
• Experience with CI/CD pipelines and DevOps practices in Salesforce environments
• Strong communication and collaborative skills, with ability to work effectively in a team environment
• Familiarity with Salesforce Einstein Analytics

Additional Information Must have Skills : Apex, Lightning (LWC), Service cloud, Salesforce Voice