Overview

This is a remote role that may only be hired in the following location(s): Virginia and Missouri. This position leads support of the maintenance, business operations, and physical assets of Bank facilities at a high level of scope and ability. Ensures department activities and methodologies create value for the Bank, as well as align with business goals and objectives, through expertise and familiarity with facility infrastructure. Implements policies or procedures that enforce regulatory and corporate policy compliance. Maximizes operational efficiencies, improves service quality, and manages risks through oversight of facility activities. Provides guidance to less experienced associates in the work group and coordinates solutions for complex facilities matters.

Responsibilities

Facility Support - Oversees maintenance and repairs efforts towards the functionality of Bank facilities. Dispatches and ensures timely completion of work order requests. Manages preventative maintenance activities and schedule to minimize disruption in business operations. Performs facilities inspections, provides reports, and develops effective asset management strategies. Aids execution of department projects including major works, renovations, capital improvements, relocations, mergers, acquisitions, and other special initiatives. Assists with emergency preparedness plans, standard operating procedures, and playbooks. Provides guidance and expertise to all activities, leading on facility projects and serving as a resource on complex matters. Facility Service - Develops relationships with clients, business partners, and vendors to facilitate excellent service delivery and achieve high customer satisfaction ratings. Monitors internal service level standards and key performance indicator metrics. Proposes and implements solutions to address any service or performance deficiencies. Vendor Management - Manages vendors including effective work order communications, invoice management, performance & accountability monitoring, network optimization recommendations, and vendor procurement activities. Facilitates methods of measuring vendor performance. Budget Planning - Provides development and oversight of capital and expense budgets, including business case recommendations for proposed major expenditures or budget variances. Reports on budget performance and plan versus actual variations. Identifies cost savings and cost reduction opportunities.

Qualifications

Bachelor's Degree and 6 years of experience in Corporate Real Estate Facilities/Property Management OR High School Diploma or GED and 10 years of experience in Corporate Real Estate Facilities/Property Management License or Certification Type: IFMA and/or BOMA-preferred Preferred Qualifications: Experience in CRE Facilities management, specifically in retail General understanding of building systems (HVAC, electrical, plumbing) 30% - 40% travel is required Ability to communicate and collaborate effectively Experience managing budgets and contracts for repairs, maintenance, and vendors Previous experience of reviewing and understanding of leases. #LI-JM1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.