SUMMARY The Security Remediation Engineer is responsible for managing and resolving cybersecurity vulnerabilities, implementing cloud and email security solutions, and ensuring systems follow security best practices. The position also involves leading remediation projects, supporting clients, documenting processes, and providing technical guidance to teams. The ideal candidate should have strong experience in vulnerability management, cloud security, and systems engineering, with excellent analytical, communication, and project management skills. JOB RESPONSIBILITIES Remediate security vulnerabilities through comprehensive testing and risk forecasting to ensure timely and effective implementation of controls. Develop and document standardized processes and procedures for security remediation to ensure consistency and scalability. Track, manage, and report on remediation requests, providing clear visibility to clients regarding progress and outcomes from vendor-driven engagements. Act as the primary escalation point for Security Remediation Engineers, offering guidance and resolving complex technical issues. Lead client-facing calls and presentations to communicate remediation status, address concerns, and align with security objectives. Project manage specialized remediation initiatives and one-off projects originating from CTM team responsibilities. Analyze unresolved issues and negative outcomes, recommending process improvements and preventive measures. Create and maintain detailed documentation for systems, processes, and remediation workflows. Own and drive resolution of pending issues, ensuring accountability and timely closure. Advise stakeholders and translate business requirements into secure, reliable technical solutions. Implement and manage email security measures to protect against phishing and other cyber threats. Execute vulnerability remediation strategies to identify and mitigate security weaknesses across systems and networks. Apply and enforce security best practices and industry standards throughout remediation activities. Configure and manage cloud services, email security, and baseline hardening, ensuring adherence to standard configurations. QUALIFICATIONS Minimum 3–4 years of experience in an IT Support position. Minimum 3–4 years of experience in Office 365 and Intune. Experience in Vulnerability Management preferred Experience in the financial sector is a plus. Experience working at an MSP is a plus. Security and/or systems certifications are a plus Education/Certifications: Security and/or systems certifications are a plus Security+ (nice to have) Network+ (nice to have) MS AZ-500, SC-100, SC-200 (nice to have) Knowledge, Skills, Abilities: Ability to design and deliver tailored security technology solutions for clients, ensuring scalability and compliance with industry standards. Proven capability to perform under pressure and meet aggressive deadlines, while maintaining accuracy and security integrity. Highly analytical and logical thinker, skilled in advanced root cause analysis and problem resolution. Flexibility to occasionally work nights and weekends, with strong prioritization and time management skills. Deep technical expertise in public cloud platforms, particularly Microsoft Office 365 and Azure, including advanced configuration and security hardening. Advanced proficiency in Windows Server technologies, including Active Directory, Group Policy, and Identity Management (Entra/Okta). Attributes that will drive success: Exceptional attention to detail and a commitment to data integrity Ability to translate "data speak" into clear business insights for non-technical stakeholders Strong project management skills with the ability to handle multiple deadlines simultaneously JOB REQUIREMENTS Should be willing to accept a long-term work-from-home arrangement. Should be amenable to a permanent night shift schedule.