We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! KEY RESPONSIBILITIES Answer inbound calls, text messages, emails, and web enquiries from customers Quote customers based on internal pricing tools and guidelines Organise pickup jobs by liaising with internal dispatch systems or team Handle follow-ups, confirmations, and post-job communication Build rapport and close deals confidently — we don’t chase, we lead Respond to objections and queries with tact and a “no-funny-business” tone Record and manage leads and sales activities via CRM (if required) Work closely with the Australian team and adapt to the tone and branding of A1 Express Car Removal or CarDeath A BIT ABOUT YOU Excellent spoken and written English — must sound confident, clear, and natural Previous experience in sales or customer service (phone/email/text) Strong quoting and negotiation skills — you know how to close without pushiness Attention to detail — every quote and job must be 100% accurate High emotional intelligence — can read a situation and adjust tone/style accordingly Confident, macho-style communication personality (think sales with flair) Proficient with web-based tools like CRMs, JustCall, Podium, etc. Availability to work Australian business hours (AEST/AEDT) WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: · Curious and Clever: Smart questions spark smart solutions. · Entrepreneurial Energy: Think like an owner. Solve like a founder. · Fast with Intent: We move fast and deliver real results. · Laugh and Learn: We don’t take ourselves too seriously, just our results. Join the A-Team and experience the A-Life!