Note: The job is a remote job and is open to candidates in USA. Clipboard is a remote-first company dedicated to connecting healthcare professionals with workplaces to enhance community well-being. The Tooling Program Manager will own and scale the internal automation and AI tooling portfolio, defining roadmaps and driving delivery across multiple initiatives to improve operational efficiency.

Responsibilities

• Define and own the quarterly roadmap for AI and automation tooling, anchored to clear efficiency outcomes
• Translate ambiguous operational problems into scalable, systems-level solutions
• Drive end-to-end delivery across discovery, scoping, build, and launch keeping multiple complex initiatives on track
• Set and uphold a high execution bar by diving into the details, identifying issues early, and driving continuous improvement
• Navigate cross-functional dynamics across Ops, Engineering, and Product, proactively identifying friction and resolving it directly

Skills

• Define and own the quarterly roadmap for AI and automation tooling, anchored to clear efficiency outcomes
• Translate ambiguous operational problems into scalable, systems-level solutions
• Drive end-to-end delivery across discovery, scoping, build, and launch keeping multiple complex initiatives on track
• Set and uphold a high execution bar by diving into the details, identifying issues early, and driving continuous improvement
• Navigate cross-functional dynamics across Ops, Engineering, and Product, proactively identifying friction and resolving it directly
• Technical Portfolio Thinking - You break down complex business problems and design systems-level solutions from first principles. You think in workflows, dependencies, and tradeoffs not just features
• Execution Discipline - You have a clear model for excellent project execution from discovery through delivery. You know when to stay high-level and when to go deep, and you catch issues before they become blockers
• Stakeholder Influence - You communicate directly and effectively across functions. You identify misalignment early and resolve cross-functional challenges without unnecessary escalation
• Leadership Trajectory - You're motivated to grow into a people management role. You've mentored or supported others and care about raising the bar for the team, not just delivering your own work
• Experience building or scaling internal tooling in high-growth environments
• Familiarity with AI-driven automation and its practical application to operational workflows
• Background in Ops, Support, or CX, with a deep understanding of user needs and pain points

Company Overview

Company H1B Sponsorship