Note: The job is a remote job and is open to candidates in USA. EVOTEK is North America's premier digital business enabler that integrates technical expertise across various domains. They are seeking a Technical Project Manager to lead project delivery efforts, manage client relationships, and ensure successful execution of projects while meeting client expectations.

Responsibilities

• Manage the Delivery Operations and responsible for overall Service Delivery of a project
• The role involves managing the contract effectively, which includes operations, transition, finance & providing leadership (in order to provide the client with a high-quality service)
• Ensure that all targets and deadlines described in KPIs and SLAs are met according to contract & client's expectations
• Acts as a single point-of-contact & escalation point within customer organization for troubleshooting and resolving all issues arising from delivery-related account activities
• Work closely with the transition team & key client stakeholders to timely address and resolve any transition issues
• Develop strong working relationships with key client stakeholders and proactively address their needs
• Drive Best Practices sharing sessions amongst the teams to augment delivery
• Manage internal/external technical resources for project delivery
• Accurately forecasts and manages costs & profitability for the project

Skills

• Bachelor's degree in business or related field, or 10-years of industry-specific experience
• In-depth knowledge of monitoring, ticketing and management platform infrastructures
• Strong IT technical and project management skills with excellent customer service skills
• Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
• Must possess initiative with strong analytical and problem-solving skills
• Strong familiarity with project management tools and methodologies
• Strong analytical and decision-making skills
• Ability to effectively communicate with customers
• Must display great attention to detail
• Must be comfortable working in a fast-paced dynamic environment
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously
• Ability to work both independently and with others
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
• Proficiency in using MS Office Suite and Windows-based computer applications

Benefits

• Performance bonuses
• Benefits package that includes 100% paid medical, dental and vision for the employee
• 401(k) with employer match
• Strong company culture
• Flexible PTO policy
• Flexible working arrangements
• Annual company overnight retreat

Company Overview