Note: The job is a remote job and is open to candidates in USA. Wayvia is a company that leverages AI, data, and innovation to enhance commerce for top brands. The Technical Project Coordinator will manage a portfolio of implementations, ensuring timely project delivery and maintaining strong customer relationships to exceed expectations.

Responsibilities

• Plan and prioritize customer objectives and balance internal resource availability
• Manage customer stakeholder expectations on scope, priority, and timelines
• Maintain strong relationships with key customer stakeholders throughout the customer journey
• Implement existing processes and tools to deliver efficient and effective implementations
• Ensure customer initiatives are delivered on time and meet expectations
• Identify roadblocks or slowdowns and make them visible to the internal team
• Assess historical trends and identify opportunities for optimization in project delivery
• Apply project management best practices to keep initiatives on track and stakeholders informed
• Engage in professional and proactive communication with customers at all project milestones
• Help the Platform Product Manager test platform features and provide technical feedback to Engineering
• Coordinate testing phases with Ops: develop testing plans, get them data/tool access, document all feedback
• Facilitate feedback review sessions with me and Engineering for prioritization decisions Track issues through resolution
• Coordinate between Engineering, Ops, and other teams on tactical execution
• Follow up on dependencies and blockers so I don’t have to chase them
• Can represent the Platform so we can divide and conquer

Skills

• Bachelor's degree required
• 0-2 years of related professional experience
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Proven ability to meet deadlines with excellent time management skills
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and delegate appropriately
• Proficiency in Microsoft Office Suite
• Knowledge or experience with Jira, Confluence, project management and AI tools

Company Overview

Company H1B Sponsorship