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[Remote] Technical Program Manager

Remote · Hong Kong Full-time

Note: The job is a remote job and is open to candidates in USA. CompassX Group is a company that leads high-priority strategic initiatives and transformational projects. They are seeking a Technical Program Manager to oversee enterprise application development and the rollout of a flagship restaurant technology program, ensuring clarity and accountability in complex integrations and deployments.

Responsibilities

  • Define and manage program timelines and delivery across multiple concurrent workstreams, serving as the primary escalation path for program health, dependencies, and prioritization decisions
  • Define and work within an agile project governance framework, driving team velocity across development and QA in partnership with the product owner
  • Act as "The Navigator," anticipating risks and ensuring the solution progresses deliberately from development through pilot, market entry, and national rollout without losing momentum or direction
  • Operate as the "Air Traffic Controller," managing cross-team dependencies, sequencing priorities and keeping every workstream moving without collision
  • Serve as the "Engine," driving resolution on risks, blockers, and dependencies, and escalating with the right context and urgency to keep the program moving
  • Develop and maintain a working knowledge of the enterprise technology ecosystem spanning hardware and software integrations, middleware, and connected platforms
  • Partner with the product owner, solution architects, engineers, and operations to align on technical strategy, validate approaches, and ensure sequencing decisions reflect both product direction and operational reality
  • Identify process gaps, design solutions, drive cross-team alignment, and ensure successful handoff to operations for training and adoption
  • Build and present executive-level program status decks to internal leadership and franchise stakeholders, adapting communication for technical, operational, and executive audiences

Skills

  • 8+ years of experience in technical program management with ownership of complex multi-workstream programs in enterprise environments
  • Strong foundation in data systems and integration architecture, including how data is calculated and flows across interconnected platforms, with the ability to interrogate discrepancies and drive resolution across technical teams
  • Software development experience or equivalent technical depth, with the ability to engage in architecture and hardware-software integration discussions, challenge technical assumptions, and make informed prioritization and sequencing decisions
  • Experience with Android application development, including device certification, OS versioning, and managed device deployment in an enterprise environment
  • Experience in or alongside high-velocity, multi-location operational environments such as quick service restaurants, retail, hospitality, or field service, where enterprise technology is deployed at scale
  • Experience leading steering committee and cross-functional forums across internal, external, and executive stakeholder groups
  • Experience delivering executive-level program reporting and driving resource allocation decisions
  • Self-directed and outcome-oriented, with the ability to operate with autonomy across a broad, complex, fast-moving program

Benefits

  • Competitive base salary plus a generous upside variable compensation model
  • Annual performance reviews that are straightforward and transparent
  • PTO plus holidays plus sick time
  • Sabbatical program
  • Health, dental, vision, term life, AD&D
  • Retirement plan with company matching
  • Continuous education investments to grow your skills & knowledge
  • Small firm feel and direct relationships with the Executive Leadership Team
  • Opportunity to design and build a firm
  • Remote working options
  • Opportunity to build a professional network in your community

Company Overview

  • Business Management, IT Consulting It was founded in 2009, and is headquartered in Irvine, California, USA, with a workforce of 11-50 employees. Its website is http://www.compassx.com/.
  • Company H1B Sponsorship

  • CompassX Group has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.
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