Note: The job is a remote job and is open to candidates in USA. LightEdge Solutions is developing IT solutions that will propel businesses forward over the next 10 years. This position is for a full-time Operating System Engineer to design, implement, manage, maintain, deploy, troubleshoot, and support managed service customer environments, primarily focusing on Microsoft and Citrix products.

Responsibilities

• First responder for the OS team, doing preliminary trouble shooting
• Ticket Queue Management
• Documenting steps taken and relevant histories
• Assisting in escalated incidents within the ticketing system, and providing resolution to issues and documenting solutions within ticketing system
• Participate in weekly on-call rotation with other team members
• Other duties as required
• Expand and improve of existing services
• Consult and advise on internal and customer environments
• Maintain, migrate, deploy, configure, troubleshoot advanced environment OS configurations

Skills

• Work experience of 3-5 years with a proven skill set across various Microsoft server platforms/integrations
• Proven ability to communicate at multiple levels of a mid-size to enterprise-level organization
• Citrix administration experience (VDA, Storefront, Delivery Controllers)
• Strong written and oral communication skills
• In-depth knowledge of Windows Server 2016/2019/2022/2025 platforms
• Basic knowledge of Active Directory (Design, Migration, Troubleshooting, Configurations)
• Basic knowledge of SQL Server
• Experience supporting environments running on VMware ESXi, Azure, AWS
• Solid troubleshooting methodology
• Basic knowledge of DNS, Ports, Windows Firewall
• Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise Automate)
• Advanced experience supporting/implementing complex Windows/Citrix environments is a plus
• Windows Server Certifications (MCITP, MCP)
• Management of Windows instances/services on various platforms
• Netscaler experience
• Experience navigating monitoring tool platforms such as Solarwinds, ScienceLogic, Zabbix, etc

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