Note: The job is a remote job and is open to candidates in USA. Pinecone is a leading company in knowledge infrastructure for AI at scale, known for its vector database and knowledge engine. The role of Staff Technical Writer involves creating and maintaining documentation for developers and engineers, ensuring clarity and usability in the developer experience.

Responsibilities

• Plan and write documentation for developers, ML engineers, and technical architects of all experience levels: Technical guides, API and client references, walkthroughs, and sample apps
• Contribute to the information architecture and user experience of the developer portal
• Create a maintenance and iterative improvement cycle for our documentation
• Collaborate closely with engineering and product on new feature documentation
• Collaborate closely with customer success and developer advocates to understand user needs and address them with documentation
• Collect and use qualitative (eg, user research) and quantitative (eg, analytics) data to help improve the documentation content and user experience

Skills

• Experience planning, researching, writing, and editing technical documentation for developers in a startup environment
• Experience using and documenting SDKs, APIs, and similar tools
• Proficiency with static site generators, version control, managing docs as code, OpenAPI, and a docs platform such as Redocly or Readme
• Superb writing skills with an obsession for clarity, accuracy, and simplicity
• Curiosity, thoroughness, organization, enthusiasm, and self-direction
• Experience with databases, machine learning, or search technologies
• Experience creating diagrams and video tutorials

Benefits

• Comprehensive health coverage including medical, dental, vision, and mental health resources
• 401(k) Plan
• Equity award
• Flexible time off
• Paid parental leave
• Annual Company Retreat
• WFH Equipment Stipend

Company Overview

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