Note: The job is a remote job and is open to candidates in USA. L.L.Bean is looking for a Senior Software Engineer to join their IS Team. This role involves supporting digital commerce, customer experience, and marketing technology platforms by partnering with business stakeholders, designing solutions, and troubleshooting complex issues to enhance customer and business outcomes.

Responsibilities

• Partner with business teams to gather requirements, evaluate options, and deliver technology solutions that support business objectives
• Design, configure, test, implement, and support application enhancements and integrations
• Serve as a primary support resource for digital commerce, marketing, customer service, and international business applications
• Troubleshoot production issues, perform root cause analysis, and coordinate resolution efforts with internal teams and vendors
• Monitor application performance, integrations, and data flows to ensure system reliability and operational stability
• Support project delivery activities including solution design, testing, deployment, and post-implementation support
• Analyze data, application performance, and business processes to identify improvement opportunities
• Maintain system documentation, support procedures, and knowledge resources
• Participate in on-call support and incident management activities
• Other related duties as assigned or as opportunities for growth arise

Skills

• Bachelor's degree in Computer Science, Information Systems, or related field
• 5+ years of experience in systems analysis, application support, software implementation, or enterprise application development
• Strong analytical, troubleshooting, and problem-solving skills
• Experience supporting customer-facing applications and integrated enterprise systems
• Ability to communicate effectively with technical and non-technical stakeholders
• Proven ability to manage multiple priorities and work independently in a fast-paced environment
• Salesforce Service Cloud
• Salesforce Marketing Cloud (SFMC)
• Salesforce Commerce Cloud (SFCC)
• APIs and system integrations (Apigee preferred)
• SQL and data analysis
• ECOM, Analytics, Testing, Reporting and Marketing tools (Splunk, Postman, GA4, Tealium, Tableau, Feedonomics, etc.)

Company Overview

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