Note: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to delivering better health outcomes through innovative solutions and a commitment to quality. The Technical Product Manager (TPM) will manage product delivery and roadmap execution for AI agent programs, ensuring alignment across cross-functional teams and driving enterprise AI/ML capabilities. This role requires strong leadership and agile execution to enhance operational efficiency and user adoption.

Responsibilities

• Own end-to-end product delivery and roadmap execution: Drive product backlog, roadmap, release planning, and delivery across multiple AI agent programs supporting IT Operations automation and Cybersecurity intelligence. Translate business requirements into epics, user stories, and acceptance criteria, lead prototypes through validation and transition successful solutions into scalable production systems or reusable components
• Drive cross-functional alignment and stakeholder engagement: Partner with IT Ops, Cybersecurity, Architecture, Security, Data Engineering, and Procurement leaders to define scope, validate use cases, and align on measurable success criteria (OKRs/KPIs). Act as the primary point of contact for program status, roadmap decisions, and delivery outcomes, including executive-level communication and C-suite presentations
• Lead agile execution and delivery operations at scale: Serve as Scrum Master overseeing sprint ceremonies, team velocity, backlog prioritization, and blocker resolution. Enforce strong agile and delivery discipline while evolving modern engineering practices for agentic systems. Establish delivery playbooks, team norms, onboarding standards, and scalable operating models
• Own program performance, financials, and operational metrics: Define and track KPIs tied to operational efficiency, incident resolution, risk reduction, and adoption. Manage product-level P&L, including budgets, vendor spend, and cost reporting. Build dashboards and reporting cadences to provide leadership visibility into delivery health, risks, and outcomes
• Enable enterprise adoption and technical problem solving: Drive go-to-market strategies, change management, and user adoption to ensure delivered capabilities generate business value. Resolve complex delivery challenges (API integrations, data dependencies, security requirements, system performance) while fostering reuse of shared AI components and coaching teams on delivery best practices

Skills

• 7+ years of experience in Technical Product Management or Program Management delivering software, AI/ML, or automation products end-to-end, with ownership from concept through production release
• 7+ years of experience delivering enterprise-scale AI/ML or automation solutions, with evidence of measurable impact (e.g., reduction in MTTR, cost savings, efficiency gains, or adoption KPIs)
• 7+ years of experience leading cross-functional teams without direct authority, including documented collaboration with engineering, architecture, security, and business stakeholders in a matrixed organization
• 7+ years of experience working with technical systems, including: Reading/interpreting APIs, system architecture, or data flows; Partnering with engineering teams to resolve blockers; Reporting delivery metrics and program health to senior leadership
• 7+ years of experience in Agile/Scrum delivery environments, including: Backlog ownership and prioritization; Sprint execution and ceremonies; Hands-on use of Jira, Confluence, or equivalent tools
• Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

Benefits

• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• This position also includes an award target in the company’s equity award program.
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

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