Note: The job is a remote job and is open to candidates in USA. IBM Consulting is a leading firm focused on long-term client relationships and collaboration across industries. They are seeking an Application Consultant for ServiceNow to design, configure, and deliver solutions that align with business objectives, requiring strong expertise in ServiceNow modules and IT service management.

Responsibilities

• Leading the development of ServiceNow strategies based on value versus effort, ensuring alignment with business goals and implementation success
• Contributing to solution design, including effort estimation, costing, and preparation of cost-benefit models to support decision-making
• Working with clients and stakeholders to gather requirements, conduct workshops, and translate business needs into ServiceNow solutions
• Configuring, customizing, and maintaining ServiceNow applications (e.g., ITSM, ITOM, HRSD, CSM), including forms, workflows, integrations, and UI components, following best practices
• Providing technical guidance on platform capabilities, application design, user experience, and ServiceNow ecosystem integration
• Supporting the full delivery lifecycle, including testing, deployment, post-go-live troubleshooting, documentation, and end-user training
• Collaborating with architects, developers, and project managers to ensure on-time delivery, compliance with governance and GRC standards, and continuous platform improvement

Skills

• Bachelor's degree in Computer Science, Information Systems, or a related field, with 3+ years of hands-on ServiceNow platform experience
• Strong knowledge and practical experience with one or more ServiceNow modules including ITSM, ITOM, HRSD, and CSM, supporting configuration and maintenance
• Solid understanding of ITIL processes and service management frameworks, applied to developing effective ServiceNow strategies
• Technical proficiency with web technologies (XML, HTML, Web Services) and enterprise components such as LDAP, VPN, and SSL
• Excellent problem-solving, analytical, interpersonal, and communication skills, with the ability to manage multiple priorities in Agile or hybrid project environments
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (e.g., ITSM, HRSD, CSM) with experience in client-facing consulting or service delivery environments
• Familiarity with ServiceNow scripting and integrations, including JavaScript, Glide, REST/SOAP APIs, MID Server, and supporting technologies such as XML, HTML, LDAP, VPN, and SSL
• Strong understanding of ITIL frameworks and service management best practices, with the ability to support cost-benefit analysis, effort estimation, and solution design
• Bachelor's Degree

Company Overview

Company H1B Sponsorship