Note: The job is a remote job and is open to candidates in USA. Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. As a Senior Staff Platform Operations Engineer, you will lead the technical direction and architecture of the internal platform, enabling a scalable, self-service model for application teams while improving developer experience at scale.

Responsibilities

• Define and evolve the architecture and technical strategy of the internal platform, ensuring alignment with business and engineering goals
• Establish and drive platform standards, patterns, and best practices across infrastructure, deployment, and observability
• Lead the design of Azure landing zones, shared services, and platform capabilities that support scalable, self-service application development
• Guide the development and standardization of infrastructure as code (IaC) modules and frameworks to reduce variability and eliminate snowflake environments
• Drive the evolution of CI/CD and deployment strategies to enable consistent and efficient software delivery across teams
• Champion developer experience by ensuring platform capabilities are intuitive, well-documented, and easy to adopt
• Partner with engineering teams to drive adoption of platform capabilities, golden paths, and self-service workflows
• Define expectations and frameworks for platform reliability, observability, and operational excellence
• Collaborate with SRE and engineering leadership to introduce and mature reliability practices such as SLIs, SLOs, and incident response models
• Provide technical leadership and mentorship across the Platform Operations team and broader engineering organization
• Evaluate emerging technologies and continuously improve the platform to meet evolving business and technical needs

Skills

• Extensive experience in cloud platform engineering, DevOps, or infrastructure architecture with a strong focus on building shared platforms and systems
• Deep expertise in Microsoft Azure, including networking, identity, compute, and platform design for multi-environment or enterprise-scale systems
• Expert-level experience with infrastructure as code (IaC) tools such as Terraform or OpenTofu, including designing and maintaining reusable modules and platform frameworks
• Strong experience designing and standardizing CI/CD pipelines, deployment models, and automation strategies
• Deep understanding of observability, reliability, and operational visibility, including monitoring, logging, and alerting frameworks
• Proven ability to define and enforce engineering standards, patterns, and best practices across teams
• Experience influencing technical direction and driving adoption across multiple engineering teams without direct authority
• Strong understanding of distributed systems, cloud security, and scalable architecture design
• Excellent communication and interpersonal skills, with the ability to articulate technical vision and influence stakeholders at all levels
• Proven leadership skills with a strong emphasis on mentorship, collaboration, and driving technical excellence
• Bachelor's degree in Computer Science, Engineering, or a related field; or equivalent practical experience

Benefits

• Competitive benefits package
• Discretionary bonus or commission tied to achieved results

Company Overview

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