Note: The job is a remote job and is open to candidates in USA. Trapeze Group is a leading software company specializing in transit asset management solutions. They are seeking a Senior Implementation Consultant to provide exceptional customer service and assist in the deployment of their EAM software solutions while working directly with clients to improve transit operations.

Responsibilities

• Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers
• Analyzing customers’ business requirements and objectives to develop business processes to meet their needs
• Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project
• Working with the Project Manager to ensure we deliver within project scope, budget, and timeline
• Working with Product and Development to report product issues and communicate gaps from customer’s perspective
• Perform training, consulting, or other support for customers
• Traveling to customer sites in North America to help improve their operations with Trapeze's products and services

Skills

• Experience with integrating EAM systems with other enterprise solutions
• Ability to analyze data and generate actionable insights
• Knowledge of databases, SQL, and scripting languages
• Strong troubleshooting, testing, problem solving and analysis skills
• Ability to understand and write technical documentation
• The ability to use business acumen and consulting skills to develop customers
• Ability to understand and communicate technical information to non-technical audience
• Ability to prioritize, plan, manage and execute to commitments
• Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio
• Strong Business analysis skills
• Experience working in an agile/hybrid/waterfall methodology for software implementation
• Ability to travel up to 50%
• Familiar with Enterprise Asset Management (EAM) software
• Experience in Asset Management, Maintenance and/or the transit industry
• Experience working in a cloud environment
• Ability to influence the customer in understanding the need to impress this change upon the organization (i.e., customers to accept new processes, new software etc.)
• Project Risk Identification, mitigation, and resolution

Company Overview