Note: The job is a remote job and is open to candidates in USA. Quanata is an insurance technology innovation company focused on creating context-based insurance solutions. They are seeking a Senior AIOps Engineer to lead production health, incident response, and operational reliability while collaborating with engineering and AI orchestration teams to enhance scalability and issue resolution.

Responsibilities

• Own production health, reliability, and operational support processes across critical systems and services
• Lead incident response efforts, stakeholder communication, root cause analysis, and post-incident reviews
• Identify patterns in production issues and drive improvements to reduce recurring incidents and operational overhead
• Design and implement AI-driven agents and workflows that automate support and operational tasks
• Partner with engineering, product, and AI orchestration teams to improve system resilience and operational efficiency
• Build and maintain operational runbooks, documentation, and knowledge base content for both human and AI-assisted workflows
• Support observability, monitoring, and troubleshooting efforts across cloud-based production environments
• Participate in on-call rotations and continuously improve operational readiness and response processes

Skills

• 6–8 years of experience in production operations, site reliability engineering, technical support engineering, or similar operational roles
• Strong background in incident management, root cause analysis, and production system troubleshooting
• Experience working within modern SDLC, DevOps, and change management environments
• Familiarity with operational tooling such as Jira, Confluence, and observability/monitoring platforms
• Strong analytical and problem-solving skills with the ability to identify trends and drive operational improvements
• Comfortable working cross-functionally with engineering, product, operations, and leadership teams
• Strong communication skills and ability to operate effectively in fast-moving technical environments
• Bachelor's degree in Computer Science, Engineering, or equivalent relevant experience
• Experience building or working with AI/LLM-powered systems, intelligent agents, or workflow automation tools
• Familiarity with cloud platforms such as AWS and modern observability ecosystems
• Experience with event-driven architectures, orchestration frameworks, or operational automation platforms
• Background leading operational transformation or reliability improvement initiatives
• Passion for AI-native operations, automation, and improving developer/support experiences

Benefits

• Medical, dental, vision, life insurance and supplemental income plans for you and your dependents
• A Headspace app subscription
• Monthly wellness allowance
• A 401(k) Plan with a company match
• A one-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion
• MacBook Pros, which we will deliver to you fully provisioned prior to your first day
• All employees accrue four weeks of PTO in their first year of employment
• New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child
• The twelve weeks is applicable to both birthing and non-birthing parent
• All employees receive up to $5000 each year for professional learning, continuing education and career development
• All team members also receive LinkedIn Learning subscriptions and access to multiple different coaching opportunities through BetterUp

Company Overview