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[Remote] Salesforce Business Analyst

Remote · Ethiopia Full-time

Note: The job is a remote job and is open to candidates in USA. Tek Leaders Inc is a company seeking a Salesforce Business Analyst. The role involves partnering with business stakeholders to gather and validate requirements, supporting Salesforce implementations, and improving business processes using Salesforce best practices.

Responsibilities

Partner with business stakeholders to gather, analyze, document, and validate business requirements
Conduct discovery workshops, stakeholder interviews, and process mapping sessions
Translate business requirements into Salesforce functional specifications and user stories
Support Salesforce implementations, enhancements, and integrations across multiple business units
Analyze and improve business processes using Salesforce best practices
Create process flows, use cases, wireframes, and functional design documents
Manage and prioritize product backlog items in Agile/Scrum environment
Collaborate with Salesforce Developers, Architects, QA teams, and Product Owners throughout the SDL
Support CRM modernization and digital transformation initiatives
Assist with Salesforce Service Cloud, Sales Cloud, Experience Cloud, and case management solutions

Skills

Partner with business stakeholders to gather, analyze, document, and validate business requirements
Conduct discovery workshops, stakeholder interviews, and process mapping sessions
Translate business requirements into Salesforce functional specifications and user stories
Support Salesforce implementations, enhancements, and integrations across multiple business units
Analyze and improve business processes using Salesforce best practices
Create process flows, use cases, wireframes, and functional design documents
Manage and prioritize product backlog items in Agile/Scrum environment
Collaborate with Salesforce Developers, Architects, QA teams, and Product Owners throughout the SDL
Support CRM modernization and digital transformation initiatives
Assist with Salesforce Service Cloud, Sales Cloud, Experience Cloud, and case management solutions

Company Overview

Tek Leaders is a fast growing, global, innovative IT Services firm specializing in Digital Engineering and Digital Assurance Services. It was founded in 2008, and is headquartered in Durant, Oklahoma, USA, with a workforce of 1001-5000 employees. Its website is https://www.tekleaders.com/.

Company H1B Sponsorship

Tek Leaders Inc has a track record of offering H1B sponsorships, with 27 in 2026, 109 in 2025, 155 in 2024, 162 in 2023, 233 in 2022, 269 in 2021, 224 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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[Remote] Salesforce Business Analyst

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