Note: The job is a remote job and is open to candidates in USA. TeleTracking is dedicated to improving healthcare by eliminating wait times for care. The Sales Operations Manager will design and enhance the commercial operating framework to support the sales organization in executing effectively and driving revenue growth, while also managing a high-performance team and collaborating with cross-functional leadership.

Responsibilities

• Design, govern, and continuously improve the end-to-end commercial operating model
• Oversee and direct quote and order form preparation for new business and annual renewals
• Support pricing, discounting, and deal governance frameworks including approval workflows and commercial standards to balance market competitiveness with profitability and compliance
• Lead and own the CenTrak System Maintenance agreement (SMA) program (including annual renewal strategy, pricing and margin oversight)
• Forecast, analysis and manage pipeline and revenue performance partnering with Sales and Finance to provide risk visibility and support forecasting
• Lead and manage the Sales Operations Team
• Advise and partner with cross-functional leadership (Sales, Finance, Legal, Product, Services, Marketing and IT) in translating business strategy into operational frameworks
• Own and administer sales systems and data governance serving as the product owner for Salesforce and related commercial technologies
• Conduct ad hoc executive analysis, audit and compliance support, documentation, enablement and continuous improvement initiatives that enhance overall commercial effectiveness
• Build an inclusive culture where employees thrive, and organizational goals are achieved
• Leads and manages a high-performance team through effective communication, empowerment, reward and coaching techniques
• Implements organization-wide annual planning, goal setting, and performance management
• Provides day-to-day leadership that is in alignment with and promotes TeleTracking values
• Hires, trains, and develops staff in accordance with company policies, practices, and procedures
• Conducts regular meetings with assigned employees to assess goals, objectives, task performance and identify developmental opportunities
• Fosters a success-oriented, accountable, and ethical environment
• Builds strong internal, external, and cross-functional relationships

Skills

• Bachelors in IT, Business Administration, or equivalent combination of work and experience
• Minimum of 5 years' experience administering sales operations and CRM
• Hands-on experience administering CRM and Sales technologies (e.g. Salesforce and related quoting, reporting, and integration tools) with accountability for data accuracy, process governance, and alignment between sales, finance, contracts and billing systems
• Demonstrated experience supporting executive leadership
• Familiarity with enterprise health system purchasing structures and multi-stakeholder buying committees (clinical, IT, finance, operations)
• Experience managing sales processes with long enterprise sales cycles (9-18 month typical in healthcare)
• Exposure to healthcare contracting dynamics such as multi-year agreements, pilots, and enterprise rollouts
• Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook (with advanced Excel skills including the ability to produce charts, graphs, and pivot tables)
• CRM Maintenance and Administration Experience (Salesforce Preferred)
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
• Progressive experience in sales and commercial operations within a B2B technology or enterprise solutions environment preferred

Benefits

• Medical/dental/vision plans 100% paid for employees and family members without coverage, which start from day one!
• Life and AD&D
• Flexible Spending Accounts: Medical, Dependent Care, and Transportation
• 401 (k) Retirement Savings
• Tuition Reimbursement
• Military Paid Leave (up to 6 months of base salary while on military leave)
• Paid Time Off
• Paid parental leave

Company Overview