Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a global leader in serving science, and they are seeking a Sales Operations Analyst II to support and optimize their Salesforce.com system. The role involves collaborating with cross-functional teams, defining business specifications, and providing user support for the CRM system.

Responsibilities

• Data Stewardship to include User, data enrichment, data de-duplication, and general data hygiene
• Support the CRM user community and the software development/technical teams through which requirements and support flow
• Capture business requirements from business community and IT community
• Work with and lead super users in the direction around changes, issues, and Improvements and other areas that help drive the goals of CRM
• Provide day to day business user support of CRM system
• Creation & Maintenance of production quality operational dashboards, data reports and analysis
• Training to small groups via web
• Document data and system improvements or change requests
• Communication of changes and issues within region supporting
• Perform testing on issues and improvements
• Act closely with system collaborators from all divisions in the business
• Support CRM//Power BI/CPQ Projects as needed
• Support of SalesForce.com user submitted tickets
• Other Duties as assigned

Skills

• Bachelor's Degree from an accredited higher learning institution preferred
• Equivalent experience and proficiency accepted in lieu of Associates/Bachelor's degree
• 1-2 years of experience with Salesforce.com, CPQ & Power BI strongly preferred
• Experience with eliciting information from users to support SalesForce.com
• Experience in a Scientific or Pharmaceutical environment is advantageous
• Must be results oriented with a good attention to detail
• Experience leading projects and timelines
• Must have strong written and oral communication skills, proficient in written & oral English
• Interact professionally with a diverse group of domain authorities, managers, and executives
• Must be legally authorized to work in the United States without sponsorship
• Must be able to pass a comprehensive background check, which includes a drug screening
• SFDC Business Analyst or Administrator or AI certified desired

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