Open role
[Remote] Remote Customer Service Representative I- RMTA
Note: The job is a remote job and is open to candidates in USA. Conduent is a rapidly growing organization delivering mission-critical services and solutions on behalf of Fortune 100 companies and governments. The Remote Customer Service Representative I will support clients' customers as the first point of contact by answering calls, providing product information, and resolving customer inquiries with empathy and efficiency.
Responsibilities
- Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems
- Identify customer needs to ensure the customer is provided complete and accurate information
- Process required transactions via mainframe or web-based applications
- Submit research requests in a concise yet accurate manner
- Maintain a thorough knowledge of the company and client programs, policies, and technology
- Communicate effectively in a warm and empathetic manner
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
- Provide support to other positions/operations in cases during heavy workloads or absences
Skills
- Must reside in Florida to be considered
- Must be at least 18 years of age or older
- Must have a High School Diploma, or equivalent
- Must be able to submit to a background check and drug test
- Must be able to work shift Monday-Friday from 10am – 7pm
Benefits
- Remote - Work From Home
- Full-time Employment with Benefits day one including paid Holidays.
- Paid Training- Training ONSITE for 1 week then 100% remote.
- In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
- Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Company Overview