Note: The job is a remote job and is open to candidates in USA. Trinity Health is a healthcare organization seeking a Content Developer to support the creation and management of HR knowledge content. The role involves collaborating with HR experts to develop user-friendly articles and ensuring content is optimized for discoverability within various platforms.

Responsibilities

• Manage and maintain knowledge articles within Workday Help and other platforms
• Ensure content is properly tagged, categorized, and optimized for searchability
• Monitor and update articles to reflect changes in policies, procedures, and organizational needs
• Collaborate with HR subject matter experts (SMEs) and CoEs to gather accurate information
• Document HR processes, policies, and procedures in a clear and structured format
• Write clear, concise, and user-friendly articles, guides, and FAQs using plain language
• Structure content to enhance readability and accessibility for a diverse audience
• Apply consistent formatting, tone, and structure across all knowledge assets
• Develop and incorporate multimedia assets such as PowerPoint-based videos and SundaySky content
• Collaborate with design and video teams to enhance content engagement
• Support the creation of training materials and learning resources
• Partner with the Communications team to ensure alignment with Trinity Health’s communication standards
• Oversee the full lifecycle of content: creation, review, approval, publishing, and retirement
• Conduct regular audits to ensure content remains current, relevant, and accurate

Skills

• Bachelor's degree in communications, Knowledge Management, or related field
• 3-5 years of experience in knowledge management, HR communications, or content development
• Experience managing content in Workday Help, ServiceNow or similar knowledge platforms
• Familiarity with LMS tools and content lifecycle best practices
• Experience with multimedia tools (e.g., PowerPoint, SundaySky, video editing software)
• Experience in a healthcare or HR environment
• Knowledge of adult learning principles and instructional design

Benefits

• Remote based opportunity
• Contingent role - not benefit eligible

Company Overview

Company H1B Sponsorship