Job Title: Remote Receptionist / Live Support Specialist Position Overview: We’re seeking a compassionate and tech-savvy individual to join our team as a Remote Receptionist. This role involves answering the phone and providing administrative support to Veterans during business hours. In this role, you will aid Veterans with appointment-related inquiries and assist them in navigating to our offices as needed. Responsibilities:

• Provide live support to Veterans during designated hours, addressing inquiries related to scheduled appointments.
• Assist Veterans in navigating to our offices by providing clear directions.
• Make reminder texts and calls to Veterans, notifying them of their upcoming appointment time and location.
• Maintain comprehensive knowledge of our 50+ locations and 100+ providers.
• Utilize web applications and Google Sheets to track appointments, update calendars, and manage appointment data.
• Collaborate closely with the team to ensure seamless communication.

Requirements:

• Associates degree required, Bachelors degree highly preferred and/or 2+ years experience in healthcare and/or office management.
• Computer proficiency, including familiarity with web applications, Google Maps, and Google Sheets.
• Strong organizational and communication skills, attention to detail, and the ability to multitask independently in a remote team environment while maintaining a calm, patient, and professional demeanor.
• Must reside in North Carolina.
• High speed internet and a private space to work.

Pay and Benefits:

• 30-40 hours per week; shift will begin at 8 or 9am
• Pay starts at $25/hr with growth opportunities tied to performance and dependability
• Paid holidays upon employment.
• Paid Time Off (PTO) benefits after 6 months of continuous employment.
• Healthcare benefits including medical, vision, and dental coverage.

How to Apply: If you are passionate about supporting veterans and possess the necessary skills for this role, we invite you to apply. We prioritize engaged applicants who take an extra step to introduce themselves by emailing our COO, Sarah Maxey, at [email protected]. Join us in making a meaningful difference in the lives of our veterans. We look forward to welcoming you to our team! Pay: From $25.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Education:

• Associate (Required)

Location:

• North Carolina (Required)

Work Location: Remote