Note: The job is a remote job and is open to candidates in USA. Uber Freight is a company that helps organizations move goods more reliably and efficiently. They are seeking a Technical Program Manager to shape the future of shipment support across their TMS and Workload ecosystems, focusing on AI integration and program management.

Responsibilities

• Establish the overarching framework for shipment support tooling across TMS and Brokerage
• Co-lead high-priority evaluations for new platforms (e.g., Bliss) and manage vendor relationships for Front and Zendesk
• Define and develop support capabilities that align with business growth and the integration of AI agents
• Own the H1/H2 technical roadmap, ensuring system health, scalability, and uptime
• Plan and manage major integrations, upgrades, and complex application build-outs
• Apply deep technical knowledge to design and architecture decisions to ensure functionality is built for supportability at scale
• Develop and enforce governance strategies, admin guardrails, and security standards for business applications
• Create comprehensive "Who, What, Why" documentation for major use cases, detailing functional requirements and implementation strategies
• Partner side-by-side with fellow Program Managers and regional leads to align technical solutions with evolving business needs
• Proactively identify workflow bottlenecks and help implement automated solutions to drive OpEx savings
• Engage directly with Brokerage and TM operations to understand support workflows and translate them into effective tooling strategies
• Tracking, prioritizing, and escalating support tickets
• Manage app configuration
• Incident resolution and troubleshooting

Skills

• Bachelor's degree in Information Systems, Operations Research, or a related field
• Basic knowledge of SQL and business intelligence tools like Tableau, Power BI
• 2+ years of experience in technical program management or a high-level technical support role, preferably supporting enterprise applications like Front or Zendesk
• Excellent interpersonal and communication skills with a strong focus on customer satisfaction
• Strong analytical abilities to troubleshoot deep-tier technical incidents and optimize complex configurations
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Demonstrated ability to work collaboratively in a team environment
• Certifications in any of the supported applications (e.g., Salesforce Certified Administrator, Zendesk Support Administrator)
• Application Administration Experience: Front, Zendesk, Salesforce, McLeod, etc
• Experience in the logistics, freight, or transportation industry

Benefits

• Company sponsored health plan
• Dental and vision benefits
• 401k match
• Financial and mental wellness benefits
• Parental leave
• Short- and long-term disability coverage
• Life insurance
• Performance or sales incentive bonus program
• Participation in Uber Freight equity awards

Company Overview

Company H1B Sponsorship