Note: The job is a remote job and is open to candidates in USA. SMG - Service Management Group is a company that transforms how global brands act across brand, customer, and employee experiences. The Product Manager will lead the data foundation and integration domains, responsible for translating the product vision into a prioritized roadmap that creates value for clients and the business.

Responsibilities

• Own the domain roadmap with a clear point of view on what to solve and why, connecting client impact and SMG's goals into a prioritized, outcomes-driven plan
• Leverages data to inform roadmap decisions, identify opportunities, and communicate prioritization rationale clearly to stakeholders
• Break complex problems into MVPs and now, next, later sequencing that delivers early value and continued progression over time
• Champion data as a product and understands how to make complex data actionable for clients
• Technical thought partner who understands how data moves from source through ingestion, transformation, governance, and consumption
• Define the success metrics that matter and use them to guide iteration and demonstrate value
• Leverage AI and machine learning solutions, including generative AI, predictive modeling, and agentic workflows, to creatively solve real client problems
• Lead discovery through client interviews, usability tests, and behavioral analytics to surface validated problems worth solving
• Stay sharp on the competitive landscape and industry trends to pressure-test roadmap assumptions and spot emerging opportunities
• Partner with Customer Success and Sales to keep the voice of the customer as a continuous input into what the team builds
• Produce clear epics, requirements, and user stories that give Engineering, Design, and Data Science the context they need to deliver with quality and minimal rework
• Balance delivery across bugs, incremental enhancements, and net-new capabilities while staying aligned with peer Product Managers on sequencing and cross-domain dependencies
• Collaborate with Marketing, Customer Success, and Sales to ensure release readiness and drive adoption of new capabilities

Skills

• Bachelor's degree or equivalent work experience required
• 3 to 5 years of product management experience in an agile SaaS or technology environment
• Demonstrated ability to lead data migration, pipeline development, schema design, or data quality and governance initiatives, is strongly preferred
• Comfortable engaging in technical conversations about data architecture, pipelines, and integrations at a level that builds credibility with engineering partners and informs better product decisions
• Thrives in ambiguity by seeing opportunities, figuring out what is needed, and acting without waiting for perfect information
• Strong written and verbal communicator who can translate client problems into technical direction and technical concepts into clear client value
• The ability to influence without authority across a wide range of stakeholders and teams

Benefits

• Work hard, have fun environment – We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee.
• Value-driven culture where we connect, collaborate & co-create.
• Remote-first company (fully remote).
• Unlimited PTO.
• Tech provided.
• Diverse, experienced, friendly team which will welcome you, support you and challenge you.

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