Note: The job is a remote job and is open to candidates in USA. MAJC is an AI-native workforce operating system focused on the hospitality industry. They are seeking a Product Manager to own the entire MAJC Hospitality product, including the worker mobile app and operator-facing layer, driving strategy and execution in a fast-moving environment.

Responsibilities

• Own the roadmap. Translate company strategy and live enterprise customer needs into a sequenced, ruthlessly prioritized roadmap. Kill good ideas to ship great ones
• Work backwards from the customer. Write crisp problem statements and requirements grounded in real operator and worker pain — not frameworks. Validate enterprise features against named customers before a single engineering hour is committed
• Ship with an AI-native team. Our engineers direct Claude Code and Cursor; speed is a feature. You'll write specs tight enough for AI-accelerated builds and apply judgment on what ships, what iterates, and what gets cut
• Own AI product quality. Define behavior, evaluation criteria, and guardrails for LLM-powered features — matching, the MAJC AI Agent, Academy content generation. You should be comfortable at the prompt and eval level, not just the feature level
• Drive metrics that matter. Activation, retention, certification completion, operator engagement, churn reduction. Instrument it, measure it, move it
• Run the operating cadence. Linear-based execution, clear acceptance criteria, tight release cycles across iOS, Android, and web
• Be the voice of the user in every room. Talk to workers. Talk to operators. Bring what you hear back into the product weekly

Skills

• 3–7 years of product management experience with consumer mobile and/or B2B SaaS products you shipped end to end
• AI-native. You have shipped LLM-powered features in production. You can discuss model selection, prompt design, RAG, structured outputs, and evals with engineers — fluently, not conversationally
• Technically fluent. You don't need to write production code, but you can hold your own in a modern TypeScript stack: React Native + Expo, Cloudflare Workers, Postgres + pgvector, multi-model LLM routing (OpenRouter), Stripe. You read schemas and API docs without flinching
• An owner. Bias for action, comfortable making calls with incomplete information, allergic to consultant-speak and process for its own sake
• A sharp writer. Clear, short documents that drive decisions. Customer-obsessed in the Amazon sense — you work backwards from the pain, every time
• US-based, available on EST business hours
• Hospitality, staffing, HR tech, or workforce platform experience
• Experience with marketplace or two-sided network products
• You've used Claude Code, Cursor, or similar AI development tools yourself
• Early-stage startup experience (first PM, zero-to-one)

Company Overview