Note: The job is a remote job and is open to candidates in USA. Agero, Inc. is a leading provider of digital driver assistance services, focused on rethinking the vehicle ownership experience through technology. The Principal ML Engineer will be responsible for developing and operationalizing a next-gen Dispatch System that utilizes machine learning models to optimize dispatch decisions and improve service delivery.

Responsibilities

• Architect & ship: Design end-to-end Python services (batch + streaming) that ingest model outputs, run constrained optimization, and surface real-time dispatch decisions
• Model & simulate: Build/extend ML models (gradient-boosting, deep learning, OR-Tools) and run time-horizon simulations to quantify cost vs. service-level trade-offs
• Operationalize: Automate training, validation, A/B rollout, and monitoring (SageMaker / Airflow)
• Lead & collaborate: Partner with Product, Ops, and Data Engineering; mentor a small squad of ML engineers; present findings to execs
• Continuously improve: Instrument NPS / cost telemetry, identify failure modes, and iterate

Skills

• 6 + yrs experience in ML Engineering with ownership of production systems
• Expert-level Python
• Hands-on optimization (Mixed Integer Programming / Linear Optimization / Stochastic Optimization) and modern ML (XGBoost, PyTorch)
• Proven record designing cloud-native pipelines on AWS, GCP or Azure (AWS)
• Strong SQL, feature-store design, and data-quality mindset
• Experience with dispatch, logistics, or supply-demand marketplaces
• Familiarity with Monte-Carlo tree search, multi-agent simulation, or hierarchical RL
• Prior work balancing short-term incentives against long-term KPIs (e.g., LTV, NPS)
• Ability to translate business objectives into mathematically rigorous experiments

Benefits

• Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• 401(k) plan with company match and tuition assistance to support your future goals.
• Flexible time off, paid sick leave, and ten paid holidays annually.
• For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
• Parental planning benefits to assist associates through life’s milestones.
• Bonus/Incentive Programs

Company Overview