Note: The job is a remote job and is open to candidates in USA. RAIS USA is seeking a Senior Billing Analyst with expertise in Majesco Billing product implementation and maintenance support. The role involves managing production support, analyzing business needs, leading projects, and communicating with stakeholders to ensure alignment with business objectives.

Responsibilities

• Must have experience in Majesco Billing product implementation and maintenance support and must be ex Majesco employee/consultant
• Production Support (initial focus) clean up and new incident handling, Jira/Service Now ticket management, and reconciliation correction coordination
• Analyze complex business needs and processes, document detailed requirements, assess feasibility/costs, and recommend optimal solutions based on performance analysis and industry research
• Lead and manage projects, coordinate cross-functional activities, and drive problem resolution to meet customer expectations
• Design and oversee release testing (test strategies, cases, monitoring) and review/approve system behavior to ensure alignment with business objectives
• Communicate and train stakeholders (internal and external), prepare user documentation and communication plans, and provide technical/user support as needed

Skills

• Must have experience in Majesco Billing product implementation and maintenance support and must be ex Majesco employee/consultant
• Production Support (initial focus) clean up and new incident handling, Jira/Service Now ticket management, and reconciliation correction coordination
• Analyze complex business needs and processes, document detailed requirements, assess feasibility/costs, and recommend optimal solutions based on performance analysis and industry research
• Lead and manage projects, coordinate cross-functional activities, and drive problem resolution to meet customer expectations
• Design and oversee release testing (test strategies, cases, monitoring) and review/approve system behavior to ensure alignment with business objectives
• Communicate and train stakeholders (internal and external), prepare user documentation and communication plans, and provide technical/user support as needed
• 8+ years' experience as a Business Analyst, Product Analyst, Technical Analyst, Systems Analyst, or similar role; experience in P&C billing, payments, policy integration, or finance systems preferred
• Proven ability to write clear requirements, user stories, and acceptance criteria
• Experience supporting cross functional delivery with engineering and operations (requirements to deployment)
• Strong analytical skills with experience using data to inform priorities and measure outcomes (SQL, Excel, or BI tools)
• Excellent written and verbal communication skills; comfortable engaging stakeholders at multiple levels
• Familiarity with Agile practices and backlog management
• Experience with legacy system rationalisation, migration planning, or integration mapping
• Knowledge of insurance billing platforms (e.g., Majesco) or payments integrations (OneInc, CollectOne, Adyen)

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