Note: The job is a remote job and is open to candidates in USA. BillingPlatform is an industry-leading, fast-growing SaaS company focused on revenue lifecycle management. They are seeking a Lead Site Reliability Engineer to own and improve on-call processes, manage SLOs and SLIs, and enhance system reliability through innovative practices.

Responsibilities

• Own and improve on-call processes, incident response playbooks, and post-mortem culture
• Define, track, and manage SLOs, SLIs, and error budgets for critical services
• Lead blameless post-mortems and drive systematic reliability improvements
• Respond to production incidents and coordinate cross-functional resolution
• Design, build, and maintain scalable AWS infrastructure using IaC (Terraform, Pulumi)
• Manage Kubernetes clusters and containerized workloads in production
• Build and maintain CI/CD pipelines to improve deployment speed and reliability
• Evaluate and implement tooling to enhance developer productivity and system stability
• Implement monitoring, alerting, and distributed tracing (Prometheus, Grafana, Datadog, Jaeger)
• Identify and resolve performance bottlenecks across services, networks, and databases
• Build dashboards and runbooks for self-service operational insights
• Partner with engineering teams to embed reliability practices (load testing, capacity planning, chaos engineering)
• Conduct architecture reviews with a focus on reliability and operability

Skills

• 5+ years of experience in SRE, DevOps, or infrastructure engineering
• Deep expertise with AWS and cloud-native architectures
• Strong experience with Kubernetes and container orchestration at scale
• Hands-on experience with infrastructure-as-code tools (Terraform or Pulumi)
• Proficiency in Python, Go, or Bash
• Experience with observability tools (Prometheus, Grafana, Datadog, or similar)
• Strong understanding of SLOs, SLIs, and error budgets
• Experience with service mesh technologies (Istio, Linkerd)
• Familiarity with chaos engineering tools (Chaos Monkey, Gremlin, LitmusChaos)
• Background in Oracle database reliability and administration
• Contributions to open-source infrastructure projects
• Experience in a high-growth SaaS or product-led environment
• Excellent English communication skills (written and spoken)

Benefits

• Competitive compensation with a robust benefits package, including medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and health and wellness perks
• Medical insurance coverage effective on the first day of employment
• 401(k) match that is 100% immediately vested
• Discretionary and charitable time off program
• Home office setup allowance for fully remote employees

Company Overview

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