Note: The job is a remote job and is open to candidates in USA. Trinity Cyber is a leader in active network defense, focusing on preemptive security measures to protect users and networks. They are seeking an IT Desktop Support Administrator to support and maintain endpoint systems, primarily focusing on macOS laptops, Windows virtual desktops, and company-managed iPhones, while also engaging in operational efficiency and collaboration across teams.

Responsibilities

• Provide Tier 1 and Tier 2 support for company-issued macOS laptops, Windows virtual desktop environments, and mobile devices
• Support onboarding, offboarding, MFA enrollment, VPN access, and identity management workflows
• Diagnose and resolve operating system, hardware, networking, application, and endpoint security issues efficiently and methodically
• Assist with automation, standardization, endpoint compliance, asset tracking, and lifecycle management initiatives
• Work closely with engineering, infrastructure, and security teams to ensure stable and secure endpoint operations

Skills

• 10+ years of experience in desktop support, endpoint administration, or IT operations roles
• Excellent communication and people skills
• Strong experience supporting macOS environments and working with JAMF mobile device management
• Experience supporting Windows virtual desktop environments and Linux (Alma) virtual machines
• Experience managing and supporting company-issued iPhones and Apple mobile device ecosystems
• Experience with Microsoft 365 administration, and supporting and troubleshooting issues with MS Office Suite
• Experience working with Microsoft Entra (Azure Active Directory) for identity and access management
• Knowledge and experience administering and handling issues related to Windows Server 2022+, Windows 11, AD, DHCP, Certificate Authority, Federated Services, file server share permissions
• Experience administering systems running hypervisors especially VMWare, Horizons, VCenter
• Familiar with managing and dealing with issues surrounding software licensing
• Experience writing scripts for automation of routine tasks (Python, Powershell, Bash)
• Experience remotely troubleshooting issues with bare metal hardware
• Familiarity with Linux systems administration concepts and basic troubleshooting (prefer Alma)
• Experience supporting remote users in distributed operational environments
• Strong understanding of endpoint security principles including MFA, disk encryption, patch management, VPN technologies, and endpoint detection/response platforms
• Relevant certifications such as CompTIA A+, Network+, Security+, Apple, or Microsoft certifications are a plus
• Willingness to support occasional need to be onsite at company office (Bowie MD) a huge plus

Benefits

• 100% remote role
• Willingness to support occasional need to be onsite at company office (Bowie MD) a huge plus

Company Overview