Note: The job is a remote job and is open to candidates in USA. Workiva is a platform designed to enhance confidence and control for complex organizations. The Implementation Consultant will work directly with customers and partners to deliver scalable solutions, manage process designs, and train users, ensuring adherence to best practices and quality standards.

Responsibilities

• Manage customer process designs, execute data migration (mapping and transforming), and document processes for seamless handoffs
• Directly train end users or coordinate comprehensive training plans with customer teams
• Independently resolve complex challenges, escalating efficiently when needed, while adhering to contractual scopes and utilization targets
• Evaluate peer and partner implementations to ensure adherence to Workiva best practices, exercising sound judgment on deviations and escalating significant issues
• Identify trends in customer satisfaction and partner delivery, translating those experiences into structured feedback for product and professional services teams
• Support joint delivery engagements by guiding partners on Workiva methodology and platform behavior
• Lead technical enablement sessions to evaluate delivery readiness, and provide constructive feedback using solution rubrics

Skills

• Bachelor's degree or equivalent combination of education and experience in a related field
• 3+ years of experience in service delivery, finance, accounting, audit, or a related role
• Experience with ERP, GRC, GL, FP&A, or Analytics & Reporting solutions and related technology platforms
• Hands-on experience with the Workiva platform, other SaaS or cloud technologies, or data architectures
• Consultant-level experience at a services firm or public accounting preferred
• Clear, confident communication with customers and partners across technical and non-technical audiences
• Comfort with ambiguity; strong instinct for when to solve independently and when to escalate
• Self-motivated with a strong propensity for action, results, and continuous improvement
• Ability to present topics clearly and succinctly across stakeholder levels
• Familiarity with Microsoft Office Suite and Google Workspace applications

Benefits

• A discretionary bonus typically paid annually
• Restricted Stock Units granted at time of hire
• 401(k) match and comprehensive employee benefits package
• Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.

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