Note: The job is a remote job and is open to candidates in USA. Amtex Systems Inc is seeking a Freshworks Implementation Consultant to lead the implementation of Freshdesk. The role involves configuring ticketing workflows, integrating with third-party systems, and providing best-practice recommendations.

Responsibilities

• Lead end-to-end implementation of Freshdesk, including setup, configuration, and deployment
• Gather and translate business requirements into standard Freshdesk functionality
• Configure ticketing workflows, automations, SLAs, knowledge base, and reporting
• Customize portals, agent experiences, and customer communication channels
• Integrate Freshdesk with third-party systems as needed (APIs, middleware, etc.)
• Provide best-practice recommendations with a “keep it standard” approach
• Support UAT, training, and post-go-live optimization

Skills

• Proven experience implementing Freshdesk in enterprise environments
• Strong understanding of Freshdesk features, automations, and configuration best practices
• Hands-on experience with the most recent Freshworks/Freshdesk releases and updates
• Experience working without Freshsales or CRM components (support-only implementations)
• Ability to work directly with stakeholders and translate business needs into solutions

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