Open role
[Remote] Dynamics CRM Administrator
Note: The job is a remote job and is open to candidates in USA. ASC Engineered Solutions is seeking a Dynamics 365 CRM Administrator to support, configure, and continuously improve their CRM environment. This role will be responsible for day-to-day CRM administration, user support, data quality, training enablement, vendor coordination, and delivery of small to medium CRM enhancements.
Responsibilities
- Configure and maintain Dynamics 365 Sales, including forms, fields, views, dashboards, business rules, calculated fields, and basic process automation
- Support CRM data quality through duplicate detection, record merging, field cleanup, ownership correction, bulk updates, and hygiene reporting
- Assist with account, contact, opportunity, quote, lead, activity, and project-related CRM processes
- Support CRM training by preparing walkthroughs, process documentation, and training materials including within our digital adoption platform
- Provide day-to-day CRM support for users, including troubleshooting, process questions, and adoption support
- Coordinate with internal IT and external CRM vendors to execute enhancements, resolve issues, and validate completed work
- Perform testing for configuration changes, vendor deliverables, bug fixes, and new functionality before release
- Maintain documentation for CRM processes, field definitions, configuration changes, and release notes
- Help manage CRM backlog items, priorities, timelines, and follow-ups
- Identify opportunities to simplify CRM workflows, improve user experience, and reduce manual work
Skills
- 4+ years of CRM administration within Dynamics 365 Sales and Dataverse
- Experience configuring CRM forms, fields, views, dashboards, business rules, calculated fields, and security settings
- Strong understanding of CRM data structures, record ownership, duplicate management, and data cleanup
- Experience with Power Automate, Power BI, Excel, Power Platform
- Experience with ERP/customer master data, quoting, CPQ and data integrations
- Microsoft Dynamics 365 or Power Platform certifications
Benefits
- Fully remote
Company Overview
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