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[Remote] Customer Success Network Engineer

Remote · Colombia Full-time

Note: The job is a remote job and is open to candidates in USA. Opplane Inc. is seeking a highly skilled and experienced Customer Success Network Engineer specializing in Networking. The role involves providing day-to-day support to clients on transport connectivity and routing technologies, including WAN technologies and cloud-based deployments.

Responsibilities

  • Transport and Routing support when deploying products on Client Environment
  • Support on WAN technologies such as SD-WAN and IPsec VPN and routing technologies such as BGP, OSPF, MPLS etc etc
  • Provide support on Cloud based Deployments like VNF (Virtual Network Functions) and CNF (container Networking Functions)
  • Handson on Packaging solutions supporting OSP(Open Stack Platform - Heat/Hot Templates) and other cloud based platforms
  • Network infrastructure as code with Python, Ansible and Terraform
  • Network Management, Product deployment on Client Environment with transport, CSE for clients
  • The role demands excellent knowledge of TCP/IP, BGP, OSPF, VxLAN protocols, and L2/L3 VPNs
  • Candidate requires good understanding of 4G LTE/5G Core, Mobile Private Networks, Candidates should be adept with network diagnostic, monitoring, and analysis tools
  • They must demonstrate the ability to work collaboratively within a team and manage multiple projects concurrently
  • Strong problem-solving skills are essential to address and resolve current deployment, package and security issues and mitigate future risks effectively
  • Additionally, the candidate should be capable of managing and coordinating project workflows, resolving any vulnerabilities or security issues that arise, and handling troubleshooting calls efficiently

Skills

  • Bachelors in Computer Science, Information Technology or equivalent industry experience
  • Classic Network Engineering experience
  • Understanding, deployment, and troubleshooting experience with BGP and OSPF routing protocols
  • Cloud networking experience on various cloud platforms
  • Understanding of fundamental concepts in OSP (Open Stack Orchestration Platform) as well as relevant experience
  • Infrastructure as code experience
  • Experience with Git and GitHub
  • Experience with Linux shell and Python
  • Experience with Ansible
  • Able to work well under pressure, multi-task, prioritize, and manage time effectively
  • Exceptional ability and solid desire to learn new skills
  • Good to have Understanding of MPN (mobile Private Networks)
  • Understanding of fundamental concepts in Kubernetes (K8S), WebScale etc. is a huge plus
  • Holding Linux certification
  • Holding CCNA or CCNP certification
  • Hands-on experience with Software Defined Networking and distributed systems
  • Familiarity with overlays and tunneling technologies
  • Proven track record of success in a collaborative team environment, particularly in startup settings
  • Prior working experience on one or more Cloud Service Providers (AWS, Azure, GCP, OCI, Alibaba cloud, etc.) is a plus

Company Overview

  • Opplane is a software company that expertise in data product management, cloud infrastructure, mobile development and machine learning. It was founded in 2018, and is headquartered in Santa Clara, California, USA, with a workforce of 11-50 employees. Its website is https://opplane.com.
  • Company H1B Sponsorship

  • Opplane has a track record of offering H1B sponsorships, with 1 in 2026, 1 in 2025, 1 in 2024, 5 in 2021. Please note that this does not guarantee sponsorship for this specific role.
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