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[Remote] Customer Service Client Advisor

Remote · Kenya Full-time

Note: The job is a remote job and is open to candidates in USA. AO Globe Life is hiring motivated professionals to join their mission-driven, fully remote team. The role involves conducting virtual consultations with clients, helping them understand coverage options, and providing client-focused support throughout each interaction.

Responsibilities

  • Conduct scheduled virtual consultations with clients via Zoom
  • Help individuals and families understand available coverage options
  • Guide clients through the onboarding and enrollment process
  • Maintain accurate digital records and manage follow-up communication
  • Provide professional, client-focused support throughout each interaction
  • Participate in mentorship programs, training sessions, and team development meetings
  • Build strong, long-term client relationships

Skills

  • Strong communication and interpersonal skills
  • Organized, self-motivated, and comfortable working independently
  • Confident using video conferencing platforms and digital tools
  • Passion for helping others and contributing to a service-focused mission
  • Applicants must be legally authorized to work in the United States
  • Reliable internet access
  • Windows-based laptop or PC with webcam capability
  • Customer service or consultative experience is helpful but not required

Benefits

  • Fully remote role available throughout the United States
  • Flexible scheduling with autonomy over your workday
  • Pre-qualified client consultations provided
  • Structured training and licensing support
  • Leadership development and advancement opportunities
  • Recognition programs and performance incentives
  • Supportive, people-focused team culture

Company Overview

  • AO serves working families across America and Canada and we are the largest distribution system of Globe Life, American Income Division. It was founded in 1951, and is headquartered in Redmond, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://www.altig.com.
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