Note: The job is a remote job and is open to candidates in USA. TeamDynamix is seeking a dedicated, driven Customer Account Executive to join our remote Customer Success team. In this role, you will own and grow a portfolio of existing customer accounts with a strong emphasis on revenue expansion, skillfully navigating complex customer needs and negotiating commercial outcomes.

Responsibilities

• Own and manage a book of existing customers, driving account expansion, and long-term growth
• Partner with customers to develop and execute win-win negotiation strategies that maximize contract value while strengthening trusted relationships
• Identify and map buying influencers, decision-makers, budgets, and purchasing criteria within assigned accounts
• Develop deep expertise in TeamDynamix’s products & licensing models, enabling confident guidance during commercial discussions
• Proactively engage customers to uncover needs for consulting, implementation, and professional services
• Collaborate closely with Solutions Engineers to lead discovery conversations, position solutions, and deliver product demonstrations for expansion opportunities
• Generate and qualify new opportunities within assigned accounts through proactive prospecting and strategic outreach
• Maintain accurate pipeline management, forecasting, and CRM hygiene

Skills

• Associate degree required
• 3–5+ years of quota-carrying SaaS sales experience with expansion or account management focus
• Proven track record of driving expansion sales within existing enterprise accounts, particularly within public sector organizations
• Experience using Salesforce to manage pipeline, forecast revenue, and track customer engagement
• Excellent active listening, critical thinking, and objection-handling skills
• Exceptional time management and organizational abilities
• Team-oriented with a proven ability to collaborate across sales, solutions, and services teams
• Ability to travel multiple times per year
• Bachelor's degree preferred
• Highly preferred: Experience in ITSM, ESM, PPM, iPaaS, or related workflow technology markets

Benefits

• Offers Commission
• Comprehensive health insurance plans.
• Wellness programs that promote physical and mental well-being.
• Traditional and Roth 401(k) savings options with company match.
• Remote-first with flexible working hours.
• Prioritized work-life balance, with 15 observed days off in addition to PTO.
• Family-friendly policies including paid parental leave.
• Paid life insurance, short-term, and long-term disability insurance.
• Regular acknowledgement of achievements with recognition programs.
• Counseling services and resources for personal and professional challenges.
• Transparent communication about company goals, strategy, and performance.
• Regular feedback sessions and performance reviews.
• Anti-bias and anti-harassment training programs.
• Trust and autonomy in decision-making within your role.
• Work environment that encourages you to be your authentic self.
• Flat management structure with approachable leaders who want to hear your feedback.

Company Overview