Note: The job is a remote job and is open to candidates in USA. Cresta is a company focused on enhancing customer experiences through its AI-driven platform. They are seeking a Cresta AI Administrator to configure and maintain their self-service product, provide insights, and support customer analysts in utilizing Cresta's tools effectively.

Responsibilities

• Work closely with customers to operationalize their program strategy using Cresta's self-service product, Opera
• Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions
• Utilize Cresta's voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer
• Monitor trends and anomalies using Cresta's tools to identify emerging topics and insights in customer conversations
• Use Cresta's self-service tools to align the customer's business priorities with the contact center operations
• Respond to ad hoc business requests for analysis and provide actionable insights derived from contact center data
• Offer ongoing mentoring and support to the customer's own analysts, guiding them in effectively utilizing Cresta tools
• Collaborate closely with the Cresta team and customers to drive success and maximize the value of Cresta's solutions

Skills

• 1-5 Years relevant experience
• Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams
• Strong problem-solving skills to analyze complex data and provide actionable recommendations
• Comfortable working with SaaS software and quickly adapting to new tools and technologies
• Comfortable speaking with senior level executives at customers
• Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides
• Contact center experience preferred
• Familiarity with speech analytics is preferred, but not critical

Benefits

• Medical, dental, and vision plans, designed to fit you and your family’s needs
• Flexible vacation time to promote a healthy work-life blend
• Paid parental leave to support you and your family
• Communication & Wellness Stipend
• Comprehensive training and onboarding programs provided by Cresta.
• Opportunities for growth and professional development within the organization.
• Collaborative and supportive work environment with both Cresta and customer teams.
• Equity
• Bonus

Company Overview