Note: The job is a remote job and is open to candidates in USA. Oddball is a company that values learning and growth, aiming to improve the daily lives of millions through quality software in the federal space. They are seeking a Business Analyst to bridge the gap between users, product teams, and engineers, ensuring smooth operation of federal programs.

Responsibilities

• Serve as the connector between product teams, engineers, and end users — triaging requests, resolving issues, and keeping everyone informed
• Handle incoming requests for help or information and respond clearly and quickly
• Create and maintain training materials, step-by-step guides, FAQs, and video tutorials to help users help themselves
• Build and maintain a self-service knowledge base on SharePoint and GitHub
• Escalate technical issues to the right people and follow through until they're resolved
• Support configuration and setup tasks as needed

Skills

• Experience working between technical and non-technical teams — you know how to translate both ways
• Strong written communication skills and an eye for clear, useful documentation
• Experience creating training materials and self-service resources that people actually use
• Familiarity with SharePoint and GitHub
• Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance
• Bachelor's Degree
• Some exposure to SQL, Python, or R is a plus
• Experience with Human-Centered Design principles is a plus
• Comfortable working in an Agile environment
• Thrives in a remote, collaborative environment and genuinely enjoys helping people solve problems
• Communicates clearly and openly, whether writing a user guide or jumping on a call to untangle a tricky issue

Benefits

• Fully remote
• Tech & Education Stipend
• Comprehensive Benefits Package
• Company Match 401(k) plan
• Flexible PTO, Paid Holidays

Company Overview