Note: The job is a remote job and is open to candidates in USA. Snappt is a fast-growing PropTech company focused on bringing trust back to renting through their Applicant Trust Platform. They are seeking a driven Account Manager to join their Customer Success team, responsible for onboarding new clients, driving product adoption, and ensuring customer satisfaction while building long-term relationships.

Responsibilities

• Ensure a smooth handoff from the Sales to the Customer Success team during onboarding
• Partner with our Sales organization to curate customer impact plans for the accounts within your portfolio to drive adoption, uncover expansion opportunities, and improve client retention
• Leverage a combination of high touch support and automated campaigns to help customers achieve their business goals
• Develop a strong understanding of the multi family industry to provide customers strategic guidance through thought leadership
• Monitor and action on account health for your book of business through data analysis
• Build rapport and develop trusted relationships across multiple personas of property management companies in your book of business
• Create and execute executive business reviews on a recurring basis
• Collect feedback, insights, and pain points from customers to influence product development, marketing, and other strategic decisions
• Work closely with Sales, Marketing, Product, and our Operations teams to align Customer Success initiatives with overall business objectives
• Continuously analyze current processes and identify areas to optimize and streamline business operations
• Participate in training and enablement programs for customers, empowering them to achieve their desired outcomes and maximize the value of our products or services

Skills

• 1-2 years experience in account management or a related field, demonstrating proficiency in building and maintaining client relationships
• Excellent communication skills (written & verbal) with the ability to explain technical concepts to non-technical clients
• A roll up your sleeves and get things done attitude, with the ability to be flexible, try new things, and pivot when needed
• Strong data analysis skills to interpret customer metrics and drive data-informed decisions
• An empathetic and customer-centric mindset with the ability to understand complex customer challenges and provide innovative solutions
• Willingness to work collaboratively with cross functional teams and be the voice of the customers when sharing customer feedback
• Ability to travel 25%-35% of the time
• Previous experience in the multifamily industry or property tech is a plus

Company Overview