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Post Sales Engineer

Remote · Malaysia Full-time

Job Description:

  • Provides post sales project management and wastewater treatment process technical support for AdvanTex and MBBR (moving bed biofilm reactor) treatment processes.
  • Focuses on existing wastewater treatment systems that require data collection, monitoring and troubleshooting.
  • Regularly interacts with internal Orenco staff, operators, designers/engineers, business partners, service providers, and regulators.
  • Responsible for collecting wastewater influent and effluent data, reviewing existing designs, recommending process changes and troubleshooting existing wastewater processes.
  • Works closely with R&D to communicate customer feedback and develop design change recommendations.
  • Continuously maintains Orenco management's safety, cultural, and professional standards.
  • Promotes, encourages, and reinforces a positive safety culture.
  • Increases sales and improves the overall customer experience by providing value-add product recommendations to stakeholders.
  • Educates external stakeholders and demonstrates effective use of Integrity Selling.
  • Coordinates with other company staff to address existing wastewater systems problems.
  • Participates in conferences or author papers that promote Orenco technologies.
  • Demonstrates leadership within the Systems Engineering Department and organization.
  • Mentors and helps train staff within the systems engineering department.
  • Assists with project management of commercial and municipal collection and/or treatment opportunities by providing observations, data, and feedback from existing systems.
  • Supports in the commissioning of commercial and municipal collection and/or treatment systems.
  • Assists the post sales group with troubleshooting existing treatment processes.
  • Creates protocol and solicits operating data from existing wastewater treatment processes.
  • Makes recommendations regarding design revisions.
  • Travels to existing treatment systems as necessary to troubleshoot and collect data.

Requirements:

  • A Bachelor of Science in Engineering degree or higher is required.
  • PE registration is a plus.
  • A minimum of five years' experience in wastewater process design or manufacturing.
  • MBBR and/or attached growth wastewater process experience preferred.
  • Above average organizational skills are required.
  • Ability to communicate in a professional, courteous, customer service-oriented manner.
  • Exceptional verbal and written communication skills are required.
  • Ability to give technical presentations to a large audience.
  • Ability to successfully interact with individuals from diverse backgrounds and extreme variations in educational levels.
  • Competent ability with applications such as word-processing, spreadsheets, and email.
  • Must be willing and able to travel a minimum of 10% of the work time.
  • Must have satisfactory driving record, maintain valid driver's license, and current insurance on personal vehicle if used for business.
  • Must meet company insurability requirements.

Benefits:

  • Medical and prescription drug plans
  • Telemedicine (with medical plan)
  • High-Deductible Health Plan (HDHP) and Health Savings Account (HSA)
  • Dental and vision plans
  • Virtual physical therapy*

• Employee assistance program (EAP)* • Voluntary accident, critical illness, and hospital indemnification programs.

  • Retirement 401k program with company match
  • Employee stock purchase plan (voluntary)
  • Financial wellness planning*

• Paid parental leave* • Flexible spending accounts (FSA) for child care and health care

  • Short-term and long-term disability*

• Basic life insurance

  • Accidental death and dismemberment (AD&D)*

• Adoption financial reimbursement* • Tuition reimbursement* • Voluntary life insurance (for employees, spouses, and children)

  • Voluntary identity theft and fraud protection. *100% paid by ADS

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