Job Description:

• Collecting all required patient information, including scheduling, pre-registration, and insurance verification
• Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
• Obtaining and accurately entering necessary demographic, clinical, and billing information
• Explaining processes, forms and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures
• Collecting copays and payment information when necessary
• Processing required information according to client policies and procedures
• Providing professional, compassionate and concierge-like service to patients
• Available to work from 7am to 7pm EST

Requirements:

• Bachelor's Degree preferred
• 1-3 years of customer service experience
• Ability to maintain the highest level of confidentiality
• Excellent attention to detail and a commitment to accuracy
• Knowledge of medical terminology is a plus
• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• Team player, self-motivated, compassionate and patient care centered

Benefits:

• Health insurance
• Flexible working hours