The Network Technician will report to the Technical Services Manager and is responsible for providing front line support through ticket creation and generalized network guidance. The candidate must be comfortable working in a fast-paced environment that is goal-oriented and emphasizes accountability for delivering results. The position will require someone who can provide exceptional written and verbal communication skills, with the ability to convey complex information clearly. JOB DUTIES: Open tickets or respond to support requests from our partners within defined SLAs. Apply basic tier 1 configuration changes to remote client systems – wireless access points, switches and firewalls. Maintain documentation of existing systems as changes are made. Perform firmware updates on remote client systems. Escalate support requests to Tier 2, or reroute to the correct team as needed, with detailed notes regarding the initial request and actions taken. YOU MUST HAVE: One (1) year of networking experience or current Network+ / PCNA or equivalent certification. Novice level understanding of Layers 1-3 of the OSI Model. Novice level understanding of wireless local area networks. Experience supporting customer environments in a helpdesk/support capacity. Ability to manage multiple tasks and prioritize effectively. Consistently demonstrates professionalism. Written communication Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization Verbal interactions Personal presentation Availability nights/weekends as needed WE VALUE: Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4 Proficient in Microsoft Office Suite Outlook for email and calendar management Word for document creation and formatting Excel for basic data analysis and organization #LI-REMOTE #LI-MH2 Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions. Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com. At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.