Collective Health is transforming how employers and their people engage with their health benefits by integrating technology and compassionate service. As a Member Claims Associate Contractor, you will manage core processes behind employer-sponsored medical plans and assist members with complex claims issues while delivering exceptional member experiences.

Responsibilities

• Execute the daily operations of a health plan, including processing medical claims, researching and responding to the members' most complicated questions, tracking your accuracy around core metrics, and troubleshooting the many operational challenges that affects the business
• Be part of the team that is continuously adapting to improve efficiency and scalability
• Think critically and strategically to continually boost teamwork and communication across offices
• Gain additional skills across different areas of the business over time
• Develop in-depth industry expertise in the healthcare economy
• Cultivate a culture that aligns with Collective Health values and incorporates the unique aspects of the team
• Reporting to the Manager of Member Claims, this is an essential role on the Customer Experience team

Skills

• Above all, you are driven, curious, and take ownership for everything you do
• You can become proficient with a large volume of information quickly
• You are a committed team player
• You are excited to build and adapt to the adventures of working on a growing team
• You are passionate about being a part of a fast-growing company
• You have a passion for Collective Health's mission to transform the health insurance experience for employers and their employees
• Bachelor's degree or 1 or more years of work experience

Benefits

• Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
• Impactful projects that shape the future of our organization
• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance

Company Overview